9 Box: The human resources solution for identifying leadership skills

May 18, 2019
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This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.

A year ago, the directors of Compucad decided to concentrate on a single business objective: to increase the value of the company. But they had a problem: the budget was not enough to hire leaders with greater skills.

Given this, the directors of the company that offers technological services decided to bet on the development of internal talent, since they discovered, from experiences in the market, that identifying workers with more skills and capabilities would allow them to raise their status. This is how they implemented 9 Box, a tool to measure and evaluate collaborators.

This methodology, which consists in classifying workers according to their level of performance and their potential, provides the directors of companies with the opportunity to identify a leader without the need to invest in a recruitment process.

"Companies use a graph where the 'Y' axis measures the potential and the 'X' axis the performance, each at three different levels. By joining them, they form a matrix of nine quadrants that allow the company to recognize whether the worker is functional on its own or not, if it needs training or if it is necessary to dismiss it," explains Roberto Coindreau, Co-founder of the human resources consultancy Integratec.

In Compucad, the implementation of this tool resulted in a promotion within the Business Unit, an area in which strategic alliances are generated. Gricelda Santana, Manager of Talent Management of the firm, explains that identifying the potential of this element not only helped place him in a position of high command, but also gave rise to delegate tasks that have a relevant impact on the business.

How to put it into practice

To implement the 9 Box tool, the first step is to perform an evaluation that helps identify if the work objectives of each member of the company are met. Roberto Coindreau recommends that at the end of each project, the leader evaluate whether the work meets the expectations of the leader, if the goals imposed at the beginning were achieved and if those in charge of developing it put their skills and knowledge into practice.

In addition, he adds, analyzing the psychometric tests and the psychological tests to which the workers were subjected when they entered the company, allows identifying the characteristics of personality, emotional maturity and decision-making capacity of each of them. "These factors undoubtedly influence the leadership of a person and how it develops when solving a problem," says the co-founder of Integratec.

Once you have adequate knowledge about the performance and potential of the collaborators, then they are located in each of the nine quadrants of the matrix. Later, the leaders decide what to do with them: "The people in the high-performance, high-potential quadrant are the ones who should be taken care of and promoted. Offering them a compensation plan to retain them always adds up," explains Elizabeth Nejamen, leader of Talent Management and Organizational Alignment of the human resources solutions firm Willis Towers Watson.

But leaders should not take this tool as the only solution to organizational problems, warns Coindreau. "It is not the right one to define an increase in salaries or bonuses, but only to determine what is the best way to support the internal development of employees," he says.

Arleth Leal, Associate Director of Red Ring, a human resources consultant, says that the most important thing when applying these tools is the follow-up that will be given once the results are on the table. "Companies have to be prepared to develop the right development strategies in order to provide what is necessary for their employees to grow, otherwise it will not have an impact," he says.

This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.

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May 18, 2019

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