RES.NET's custom tasking functionality gives customers the flexibility and control of customized software while delivering the cost savings and support benefits of an enterprise solution. As servicers encounter an increasing volume of regulatory requirements, this feature lets them create a workflow unique to their business needs that is easily modifiable through an administration console. As required, users can define new tasks, set up additional fields to track compliance objectives and reroute items within the same day.
"As servicers strive to improve their operations and fulfill a growing number of compliance requirements, it is paramount to leverage technology to ensure all tasks are completed in a timely manner," said Todd Mobraten, COO and president of RES.NET and USRES. "Today, servicers frequently need to alter their workflow and activities, and with many solutions a single update or even a small modification can take months and cost thousands of dollars - an expenditure of time and money they simply can not afford. Adding the custom tasking functionality to the Short Sale portal lets users manage this important and increasingly prevalent loss mitigation process through a customizable portal that connects all stakeholders."
The RES.NET Short Sale portal provides servicers with tools such as electronic file submission and automated workflow, which allows them to operate without paper, and to better organize and track all documentation and activities. The portal facilitates communication among servicers, homeowners and agents, and with the custom tasking feature, various stakeholders can now define required changes in the system and update their workflow at any time.