The annual South African eCommerce Awards have been designed to recognise and rewards those South African websites that have demonstrated excellence in their use of the Internet as a platform for eCommerce, with both the public and an expert panel from Jump Internet Technologies scoring nominees based on a series of criteria. Over 114 000 unique votes were received in just a month, with websites being assessed on everything from design to customer support.
Independent design company, Druff Interactive, which partnered with the awards committee to assess websites in terms of their look and feel, also scored the property portal favourably, identifying its intuitive, clean layout as a key strength.
Property24’s state-of-the-art WAP site, which has served to exponentially increase user traffic since its launch in late 2011, was also singled out for its ability to effectively mirror the efficiency of the desktop site across a wide variety of handsets.
Property24’s General Manager, JP Farinha, expressed excitement at the news, citing the company’s unique approach to customer service as a major contributing factor to its ongoing success.
“The site was developed with our users in mind, with the aim being to create a seamless and enjoyable experience for buyers, sellers and estate agents alike,” explains Farinha. “Being honoured with an award like this is incredibly gratifying, particularly as the public had a large role to play in the voting process, and it’s encouraging to see that we are effectively delivering a service that the South African consumer wants.”
With in excess of 30 000 Facebook fans, and a growing contingent of Twitter followers, Property24 also scored full marks for its social media offering. The company has successfully harnessed these platforms to provide its expanding user base with a relevant and up-to-the-minute information database. Social networks have also proved instrumental in Property24’s ability to provide rapid resolution to customer queries and issues.
“Social media is rapidly becoming a preferred avenue for customers, both as a means to seek out information, and as a channel through which to have their voices heard,” says Farinha. “As a result, we’ve put a lot of time and effort into developing our social media identity, interacting regularly with users so as to give them ample chance to have their say.”
Among the winners this year were: Cars.co.za, Travelstart South Africa and TravelGround. View a list of all 2012 eCommerce Awards Top 20 Websites or a list of all 2012 eCommerce Awards Top 40 Websites.