Due to its constant thrive to keep all experiences which people share through its website, personal and authentic, Airbnb has announced on its blog that changes to its review system are being implemented, as to main transparency.
"We want to make it more comfortable for everyone in our community to provide honest, accurate feedback, and help increase confidence in the reviews they see on listing and profile pages," stated Airbnb in a post. "The foundation of that trust is our review system, so we want to make it just as easy for people to share honest reviews about the experiences they have using Airbnb, as it is when they review a product. Our community benefits from honest reviews that help them make informed booking decisions."
According to the announcement, feedback from hosts and guests about a rental experience is now going to be hidden until both parties have written their reviews. This is intended enable guests to write an honest review about their stay without the anxiety of a possible retaliation from a host who may feel slighted. By the same token, the property owner can write that the guest was terrible without being worries that the guest is suddenly going to start writing about the shortcomings of the rented apartment.
Airbnb is also shortening the review window to 14 days, so that all of the feedback people provide is based on a recent impression.
The company will now also allow guests to leave brief, private feedback for their hosts; being prompted to feature one thing in particular which they enjoyed, and one which they did not like about their stay, which will not be seen by the public -- it’s intended for the host’s eyes only. Hosts will not have this option.