Auction.com, the USA's leading online real estate marketplace, today announced the launch of an online community designed to provide novice and experienced real estate buyers and sellers with a place to learn more about Auction.com and the real estate auction process in general. The new resource is intended to enhance customer support and create a collaborative environment where consumers can learn from the company and each other.
Upon joining the community, users can initiate and engage in conversations with other community members, participate in group discussions targeted to their specific interests, and gain access to knowledge and support through documented responses to frequently asked questions. Community members are encouraged to ask questions and engage in open dialogues that enhance their experience and help facilitate the transparency Auction.com strives to create in the real estate market.
“Our hope is that this new online community will provide our customers – and anyone who is interested in real estate auctions – with a trusted resource for broadening their knowledge of the buying and selling opportunities available to them though our platform,” said Jeff Frieden, CEO and co-founder of Auction.com. “By giving our customers a voice and allowing them to collaborate with each other in this way, Auction.com is at the forefront of achieving the transparency that the real estate market deserves.”
In creating the community, Auction.com has modernized and expanded its level of customer support, improving its ability to scale, gather real-time feedback and continually work toward enhancing the user experience. As this evolving environment continues to grow, the company plans to introduce a variety of subject matter experts to address topics of particular interest within the community.