Online live chat service provider Yomdel has been shortlisted for a prestigious tech award with the annual The Negotiator Awards, touted as the Oscars of the residential real estate industry.
Yomdel is nominated for Supplier of the Year: Technology and the company’s Founder and CEO, Andy Soloman, said it’s an honour.
“We were delighted to be shortlisted for Supplier of the Year: Technology in The Negotiator Awards 2016,” he said. “It always creates a great buzz when your peers in the property industry recognise the great work that you do.”
Yomdel offers real estate agents a live chat service to attract and retain customers. The Yomdel Live Lead provides free live chat services enabling agencies to have permanent operators ready 24 hours a day to greet website visitors, chat to discover their housing needs and collect the data required to generate hot leads.
“All estate agents these days understand the importance of digital, and making sure their websites are contributing to business growth,” said Solomon.
“If you ask the simple question: ‘Where is your customer?’ the answer is always the same – online. It doesn’t matter what type of business you have, because where once customers would stroll down the High Street, these days they are browsing the Internet.
“And as a business you have to be there when they are there.”
Soloman says the system is popular because it captures potential buyers after hours.
“At Yomdel we see that 50 percent of all the chats we handle on estate agent websites take place outside of business hours,” he said.
“But of course, we are there and we can help capture details, find vendors or landlords, and book appointments. It does make a huge difference, and customers like it. Yomdel live chat customer satisfaction scores are typically 92 percent or higher.”
The winners will be announced 1 November in London.