Generali Global Assistance recently announced that it has entered into a strategic partnership with Lyft, to bring new levels of connected customer service and cost containment to its clientele of insurance companies and multinational corporations.
Generali Global Assistance provides a suite of services to help travelers in times of need – from minor inconveniences to life-threatening medical situations – and everything in between.
Generali Global Assistance counts more than 50 of the top accident, health, property and casualty insurers among the clients that utilize their assistance services – in addition to their own travel insurance business unit.
The partnership with Lyft will help ensure that set-up and billing for covered transports for insured and corporate travelers can be managed more efficiently and effectively with less travel interruption and higher productivity for travelers – by booking ground transports through Generali Global Assistance team members with direct access to Lyft's "Concierge Platform." Additionally, the partnership, which is one of the first-of-its-kind, will reduce the overall cost of ground transports which will be passed through to Generali Global Assistance's clients.
Generali Global Assistance, formerly Europ Assistance USA, is a division of Europ Assistance Group, a leading provider of assistance services for more than 50 years and part of Generali Group, the 3rd largest insurer in the world. Europ Assistance Group manages 10,000 medical transports annually and provides medical and personal assistance services every two seconds worldwide.
The potential integrations of Lyft's services that Generali Global Assistance will explore are numerous. For example, Lyft already has an integration with CareLinx, a leading digital marketplace that provides in-home care solutions for seniors, which Generali Global Assistance recently acquired. Through the partnership CareLinx and Lyft created CareRides, a convenient and reliable door-through-door transportation service to increase freedom and mobility for millions of individuals who need extra support across the U.S. The partnership makes Lyft's ride-sharing service available through CareLinx's mobile application, enabling their elderly customers to easily order a car to get to doctor's appointments, run errands, or visit friends and family with the assistance of a professional caregiver.
SOURCE Generali Global Assistance
Edited by G. Davila