Singlethread, one of the industry-leading text messaging platforms that helps dealerships generate more customer-pay per service visit, recently announced a major evolution to its service department platform – Electronic Vehicle Inspections, Team Chat, and an all-new, seamless redesign. These enhancements create a best-in-class workflow that brings the entire team together to service vehicles faster, communicate externally and internally more efficiently, and deliver the modern vehicle service experience today's customers demand.
The product enhancements come on the heels of an explosive year for the company. In 2016, Singlethread became the industry standard by helping dealerships win previously unobtainable OEM customer satisfaction awards, generate record-breaking revenue, service more vehicles by reducing customer approval wait times, reduce vehicle pickup times with mobile payments, retain customers via effective communication, and increase social media ratings. The next big step to help service departments was to take on the inspection process.
After extensive consultation with dealers using existing products on the market, the analysis revealed that dealers struggle to deliver inspection reports to the customer when they need it most – when deciding whether or not to buy required or additional services. Correspondingly, according to customer satisfaction surveys, customers consistently report that inspection reports are not being delivered to them.
"Nationwide, we've seen dealerships make significant upgrades to their Wi-Fi, purchase tablets, and pay thousands of dollars every month for software, with no real return on investment. If the customer doesn't receive inspection results until after the vehicle is serviced or not at all, the dealership is wasting money," said Patrick Southward, co-founder of Singlethread. "Our product solves this problem by delivering the inspection reports to mobile devices immediately and at a much more cost-effective price than anything else on the market."
Singlethread's seamless workflow ensures that techs can quickly and accurately complete vehicle inspections and advisors can deliver them in minutes. Singlethread's team-based workflow allows the entire department – tech, parts, and advisors - to be notified when it's their turn to complete a task and work together to quickly generate accurate inspections and mobile quotes so customers can use them to make a purchasing decision.
Singlethread's inspection process is further enabled by its fully-integrated Team Chat. Throughout the course of its evaluation, Singlethread found that a significant source of lost-productivity in the service department was due to breakdowns in internal communication. With Team Chat, dealership employees save significant time every day by quickly exchanging messages between departments to get the information they need to complete their task and better serve customers.
"For larger stores, the amount of time spent just walking between the body shop, parts, the service bay, and the advisor desk was measured in hours per day. Team Chat not only support the inspection process, but helps to resolve any number of internal communication breakdowns. Across the entire platform - text, inspections, chat, and mobile pay - we're happy to report that we're helping dealers save a significant amount of time every day," said William Mapes, co-founder of Singlethread.
Singlethread works on any tablet or desktop device, so dealerships don't need to upgrade existing computers or tablets. Existing Singlethread customers will enjoy Team Chat for free by demoing the new inspection product. New subscribing dealers can receive a special platform price by enrolling before the end of the year.