Sending an email to Uber's support isn't always the best means of contacting the ride-hailing giant, should there be a scary or infuriating event which warrants getting in touch with the company.
These are only available to some of Uber's most frequent riders, but there's no information if miles or dollars-spent are counted. Those with access can find a shortcut to the phone number or support experts in the Uber app’s help menu.
The hotline feature could be especially helpful if you’re currently in a problematic situation where even a swift email response won’t suffice, like if you’ve been in a car accident or wrongly dropped off in a dangerous neighborhood. Text-based instant support could be useful if there’s a problem with your driver and you don’t want to say so aloud on the phone. For example, if your driver is inappropriately hitting on you, threatening you, navigating recklessly, seems inebriated or is different than the driver who was supposed to pick you up.
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