MyCar, an e-hailing app business, would like to bolster their user registration structure to help strengthen the safety for their drivers.
Having started their business in February of this year and has already registered 30,000 drivers and over 500,000 users registered in their database.
MyCar has already dealt with more than a million bookings made through their app while also paying their drivers a satisfying income.
Founder of MyCar, Mohd Noah Maideen recently said the drivers are still at risk from numerous sources including crime and abuse through the e-hailing app mainly from extremely irresponsible passengers from all kinds of backgrounds.
“There have been occasions where drivers were attacked and cheated by passengers,” he said in a press statement.
Other than that, Maideen said there are other situations where riders decided not to pay any fees, while others conducted in immoral activities.
“The most recent is the death of an e-hailing driver which may be related to a crime against the driver,” he said.
He also stated that MyCar has also suggested that several people needed to work together and update the platform's numerous accounts in Malaysia.
To do this would require users to add valid information and other crucial data when they fill out their applications and create their accounts.
Some of that crucial information they suggested would be to include the user's ID card, passport numbers, to verify their identity via their cell phone, an email address, and to upload either a passport or ID card into the back-end of the user database.
As of right now the only requirements needed are a user's name, phone number, and email within the user's account.
“MyCar observed that this information is inadequate and vulnerable to fraud and misuse of the e-hailing application,” he said.
MyCar will do their best to attempt to tighten up the registration process and become safer and more comprehensive.
Maideen also went on to say MyCar will keep working with official authorities and the Land Public Transport Agency to make a safer, more secure, and simple environment for their industry which would certainly make everything better for everyone involved.
MyCar also hopes that their user registration process for their app will need to be coordinated just like their driver registration process is.
MyCar also expects the industry within Malaysia to become more competitive, balanced, and eventually grow to become a safer place for both drivers, operators, officials, and users.
“MyCar will try to meet the demands of its users and offer more capable and friendly drivers as well as comfortable vehicles,” said Mohd Noah.
"MyCar will also adhere to all guidelines that must be followed by e-hailing operators and follow all guidance issued by the related government agencies such as APAD and Road Transport Department,” he added.
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