Private transportation platforms, Uber, Easy Taxi and Cabify, will have to pay $ 360,000 for "probable transgression" of consumer rights.
The Mexican Federal Attorney's Office (Profeco) has announced this Wednesday the start of a procedure for infractions of the three main private transport platforms in the US -Uber, Easy Taxi and Cabify- for the "probable transgression" of the rights of consumers of the country that hire their services in two points: abusive clauses and misleading advertising. The authorities accompany this procedure with a fine of almost four million pesos ($ 210,000) to Uber, from one million pesos ($ 52,000) to Easy Taxi and 700,000 pesos ($ 37,000) to Cabify. In total, the sanctions amount to almost $ 360,000.
The opening of a sanctioning file has to do with a user's adhesion contract that contains "disproportionate, inequitable and abusive benefits" to the detriment of consumers. Also to the "diffusion of misleading advertising, through which [Ubera, Easy Taxi and Cabify] offer a 'safe service' of transport, which contravenes its terms in which they establish conditions that demarcate them from any legal liability", Profeco emphasizes in a note made public this Wednesday. The fines, already notified to the three companies, are not yet firm and can still be challenged.
In the case of Uber, the fine has to do with "not indicating an address, telephone and other means of contact in the country for clarifications or claims" by the application of charges for additional services without the express authorization of the consumer (such as the fee). of repair, cleaning or charges for forgotten objects). "It should be mentioned," stresses Profeco, "that as a result of the procedure instituted against Uber, the company modified advertising that contravened the legal provisions for consumer protection."
The Mexican attorney general's office accuses Easy Taxi of "not being liable for damages or losses that may be caused by the misuse of the information in the event that a third party violates security and uses it unlawfully." Also of "coercive and disloyal practices". "Additionally," adds Profeco, "their advertising phrases such as 'Asking for a taxi was never that easy', they do not prove the veracity, clarity and accuracy".
As far as Cabify is concerned, the accusation has to do with the principle that the fees charged are not reimbursable. Also, in the periods of greatest demand for the service, the application establishes a higher variable cost "without clearly defining which criteria will be used for this consideration”.