Developing the best blend of technical skills and soft skills is the solution to the Skills Revolution for individuals and employers alike. As technology transforms organizations, skills needs are changing rapidly and companies are struggling to find the talent they need. ManpowerGroup's (NYSE: MAN) report — Robots Need Not Apply: Human Solutions in the Skills Revolution — surveyed 20,000 employers across 42 countries on the impact of automation on headcount, the functions most impacted and the soft skills that are both of greatest value and hardest to find. The report finds that as companies go digital, in the near-term most will need more people, not fewer.
Overall, the rise in consumerism and the value companies now place on customer service is increasingly evident in the digital world and human strengths are more valued than ever before. More than half of companies surveyed say communication skills, written and verbal, are their most valued soft skill followed by collaboration and problem-solving. Eighty-six percent of employers globally say their headcount will increase or remain flat in the next two years because of automation. Looking inside organizations, the impact varies by function: IT comes out on top as organizations invest in digital skills and Frontline & Customer-Facing functions follow close behind. In contrast, Administrative and Office functions expect the greatest decrease in headcount as a result of automation.
The best blend of high-tech and high-touch will be the combination of core human strengths with technical and digital know-how. Robots Need Not Apply: Human Solutions in the Skills Revolution offers practical recommendations to help employers adjust their workforce strategy to prepare for digital transformation.
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