According to the latest results from an American Staffing Association Workforce Monitor® online survey conducted by The Harris Poll, when more than 2,100 Americans were asked about the employment process in the U.S., nearly 70% of replied that they are convinced that the entire ordeal is too impersonal, and 80% believe that sending their résumé or job application was the same as not sending it at all.
Nevertheless, Americans do consider less-personal resources to be valuable when looking for work. Eight in 10 (83%) believe that technology has made finding a job easier.
However, a majority says that emerging technologies (e.g., big data mining of résumés and job-on-demand apps) actually make it more difficult to land a job (59%), and that the Internet is not "all I need" to find a job (59%). In fact, even in this age of technology, 85% of U.S. adults think that personal contacts are more helpful than the Internet in finding a job.
Approximately seven in 10 U.S. adults cite in-person or face-to-face contact (72%), phone calls (72%), and email (71%) as acceptable ways to initially contact them regarding job opportunities. Only about one in four (24%) say text messages would be welcome.
"When recruiting talent, 'high touch' still wins the day," said Richard Wahlquist, ASA president and chief executive officer. "Businesses that rely too heavily on a 'high tech' but largely 'faceless' process are sending the wrong messages to job seekers looking for connections with companies that value their employees."
The Harris Poll conducted the survey online within the U.S. on behalf of ASA Dec. 27–29, 2017, among a total of 2,163 U.S. adults age 18 and older. Results were weighted on age, education, race/ethnicity, household income, and geographic region where necessary to bring them into line with their actual proportions in the U.S. population.
About The Harris Poll
The Harris Poll is one of the longest-running surveys in the U.S. tracking public opinion, motivations and social sentiment since 1963 and is now part of Harris Insights & Analytics, a global consulting and market research firm.
SOURCE American Staffing Association
Edited by G. Davila
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