The disruptive startup that aspires to better workplace communications and automation, StaffCircle, has recently launched their new multi-channel communication capability meant to drastically improve the engagement rates of employees.
This new capability surpasses all other app capability in the market currently and essentially uses StaffCircle’s unique telecoms connectivity together with the latest Progressive App technology to enable a smartphone app experience without any physical app being installed.
Founder and CEO Mark Seemann explains “One of the issues with existing internal communication technology is the reliance on an app being installed on the employees smartphone. This causes issues with accessibility for workers who haven’t or aren’t able to install an app and this is especially relevant in contractor heavy environments. This results in engagement levels of around 70-80% - in other words 20-30% of the recipients who can’t receive communications. We don’t think this is acceptable, so we have built a multi-channel capability into our system meaning that communications can be sent out via SMS, Email and In-app alerts bringing engagement and reach close to 100%.”
This multi-channel capability with 2-way feedback also has other advantages and use-cases. For instance, companies can now use StaffCircle as a organisation-wide alerting system which isn’t reliant on business systems being operational – this could be crucial during emergencies and situations requiring fast large scale information flow.
Seemann added, “At last organizations large and small can have a communication platform which can be utilised for sharing normal content-based company updates but also used for communicating with engineers during an urgent situation like a fire or a hacker attack. Since StaffCircle sits outside of the company infrastructure it isn’t affected if the company’s IT systems are inoperable or even if there is no power.”
Edited by K. Fanning