Genesys AppFoundry and HireIQ have recently announced a collaborative effort so that HireIQ's artificial intelligence (AI) powered software-as-a-service (SaaS) recruitment solution will be offered through Genesys's platform to better the usage of its dedicated customer experience marketplace. Any users or companies utilizing the Genesys PureEngage™, PureConnect™ or PureCloud® platforms can now additionally use HireIQ to instantly process candidates through voice characteristics and predictive analytics to identify the right talent for the right job.
According to Paul Noone, CEO of HireIQ, "partnering with Genesys enables call centers to truly optimize their workforce by adding selection to the industry's historical focus on job execution."
Genesys is the global leader in omnichannel customer experience and contact center solutions that power 25 billion of the world's best customer experiences each year. The AppFoundry gives all Genesys customers one interface to explore its ecosystem of pre-built integrations for the entire Genesys portfolio, including PureEngage, PureConnect and PureCloud.
"It's exciting to see AppFoundry partners like HireIQ leveraging the Genesys Customer Experience Platform in creative ways to help consumers connect with businesses when and how they need to, and on their terms," said Jim Kraeutler, vice president, ISV and Technology Alliances at Genesys. "Making it easy for organizations to harness technologies like the HireIQ solution is a critical component to helping them deliver a higher standard of customer experience."
HireIQ revolutionizes talent acquisition in the contact center by leveraging machine learning to automate the interview process, providing predictive capabilities that identify candidates who will exceed performance objectives (KPIs) and reduce attrition.
Organizations can now leverage the HireIQ AI-driven platform to identify the best candidates, whose performance can then be optimized by utilizing Genesys tools. This paired solution will make sure that only the most quality candidates are brought in, deliver the best results, and remain in their positions longer.
Edited by K. Fanning
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