Lyft and CDK Global announced a partnership recently that will make it simpler for dealers to make Lyft rides for their consumers. This also marks the beginning of Lyft's application interface combining into their dealership management system.
In their announcement, the companies said the solution integrates the Lyft Concierge ride-dispatching platform with the CDK dealer management system.
This is done through the Fortellis Automotive Commerce Exchange platform, giving service departments a way to set up Lyft rides straight from their service applications.
Granted, “hundreds” of dealers are already booking Lyft rides for customers via Concierge, the companies said. But never before has the Lyft API been integrated directly into a dealership management system.
“By leveraging our Lyft Concierge solution, dealerships can reduce customer wait times and liability insurance costs while increasing repair order throughput and improving general customer satisfaction,” said Ben Sternsmith, area vice president at Lyft Business, in a news release. “We are pleased to integrate Lyft Concierge directly into the dealership’s software through the Fortellis platform, which will improve both dealership efficiencies and the customer experience.”
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