Metromile, a top car pay by the mile car insurer based in the US, recently announced that Japan's biggest P&C insurance group, Tokio Marine Holdings, Inc., is the first carrier to license their Connected Intelligence Platform. The artificial intelligence powered platform was created to give active feedback about a consumer's lifetime value, improve how claims move from collection onward, and combine specific data points during a customer's time with the company. This creates a better process and a better customer experience.
The platform includes two core products, Customer Intelligence and Claims Intelligence that will be rolled out over the coming months."We are excited to expand the Connected Intelligence Platform's reach beyond Metromile policyholders," said Dan Preston, CEO of Metromile. "The platform will significantly increase Tokio Marine's ability to understand customer behaviors and respond to their needs while improving the claims experience through machine learning and automation."