Bookabach, a New Zealand-based property rental platform, is in trouble with subscribed customers for its global commission-driven platform.
Bach owners and property managers have lashed out on Facebook over the move, one which will now see them paying more for renting out their properties.
But Peter Miles, founder and general manager of Bookabach, said the move is necessary in order to have a sustainable future for the company and compete with other rental businesses.
"That was a part of the acquisition ... to compete with the likes of AirBnB and Booking.com," Miles said.
"We had a subscription price of $300 and for that you effectively could fill your boots with as much rental as you wanted.
"For a lot of them [bach owners and property managers] they were, after [paying] $300, getting $10,000, $15,000, even $25,000 worth of business, but we can't operate like that."
The new commission model will see those property owners now charged 5.75 percent.
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