Many readers have contacted The Independent after receiving alarming emails that suggest they may have been scammed – having made full payment, the reservation is then cancelled and a refund offered only in the form of a voucher.
Roy Bamber had booked a four-night stay in Prague this month to celebrate two birthdays. But three days before departure, he says: “The hotel received a cancellation through a middle man.
“We had to pay the hotel again and since then HotelQuickly are only offering a voucher rather than our money being refunded.”
Les Davis said: “It looks as if HotelQuickly are either conning, defrauding or going bankrupt.
“Not sure how many people have lost money with this outfit but I contacted them through TripAdvisor and made a booking for two nights in Bryce Canyon, US, for a trip next May.
“The hotel confirmed the booking which I stupidly paid in full by debit card at the time of booking.” Mr Davis and many other readers have received an email which begins: “Greetings from HotelQuickly!”
The message claims that each booking “was canceled by our supplier without our knowledge and omitted to close their room availability on our system”.
In fact the firm itself is accused of cancelling the bookings, or not having made them in the first place.
The HotelQuickly email goes on to say: “In reference to your refund request, unfortunately, at this time and due to an issue with our system, we are unable to process the refund directly to your card.
“However, we have successfully processed a full refund in the form of a voucher for later use. The refund voucher will be available for you to use any new booking and the voucher can be extended at any time.
“This is the only refund method we have available at the moment.”
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