The hardest part about most hotel loyalty programs is staying loyal to just one chain.
Hotels.com's rewards program is trying to change that by allowing travelers to earn status no matter what hotel they book with. The hotel booking platform is revamping how its program works by bringing in a Gold and Silver status, where VIP holders get exclusives in addition to one free night for every 10 qualifying nights booked.
With the updates to the program, Silver and Gold members now have access to a curated list of hotels, called VIP Access properties, that are highly rated by customers. These hotels all have 3-star ratings or above, and include hotels like the Four Seasons Hotel Singapore and The Jefferson in Washington D.C.
Gold and Silver members are also offered bonus amenities at properties that show a gift box icon when you’re booking. Optional amenities could include free breakfast, complimentary wine, airport transfers and spa vouchers. Each property decides what it offers, and unlike VIP Access hotels, there isn’t a minimum rating designation.
Both Gold and Silver members also get priority customer service and special sales access two weeks after qualifying. Gold members at participating hotels receive complimentary room upgrades, early check-in and late check-out.
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