Alphera Financial Services started up a new online portal for their car financing customers to be able to manage their accounts.
The BMW Group business said the My Alphera Finance platform is quick and easy to join and gives customers a transparent way to access information about their finance agreement and manage their account.
As the platform develops it is expected to become one of the company’s key customer contact points.
Customers can use My Alphera Finance to amend their contact details, select a different monthly payment date, make partial early repayments, request a settlement figure and find out what happens at the end of their contract.
Additionally, the platform allows for two-way communication between parties, meaning customers can keep Alphera updated if their needs or circumstances change.
“The My Alphera Finance platform is another means of bringing transparency to our industry. Through consumer research we know that dealers must combat potential misunderstanding when it comes to car finance and insurance products. It is our hope that this new online portal will go some way to tackling this situation.
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