Makerobos Innovation Labs, a technology startup company out of Jaipur, India that focuses on consumer engagement, recently announced they will be releasing a new chatbot building platform called Frontman. Created to impact customer service, Frontman will be a smart conversational program for companies to talk to their customers.
Founded in 2018 by Robinder Gauba, who is a former CarDekho Vice President, help brands engage their customers, automate customer service, promote new products and simplify lead generation. The company aims at offering engagement centric products enabling marketers, product owners & customer success managers to create a conversational engagement strategy that outperforms any conventional method so that businesses can reap the benefits of fully engaged, loyal customers.
Customer service has become more important than ever before. It has the potential to delight and disappoint; make or break a business. Today, companies are struggling to turn the customer service into a competitive advantage. They are unable to keep up with the demand for instant support, anytime. And in the digital age where more than 80 percent people use messaging apps as their primary source of communication, it is imperative for businesses to take advantage of the cutting edge communication medium to not only onboard customers, but also retain them to boost trust and scale productivity.
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