Purplebricks potential client to pay £382 conveyancing referral fee

Potential client of Purplebricks, while using the live chat feature to inquire about the services the company offers, was told that he would have to not only pay a referral fee of £382.85, but a VAT for conveyance, as well.

The inquirer used the live chat service, explaining that he was deaf and needed to read all the small print.

He asked how much a legal package would cost for the sale of a freehold property worth about £100,000.

Using an email link sent by the live chat service, he obtained a quote from Advanced Conveyancing for £599.

Official copies would add another £28, and VAT £125.40, bringing the total up to £752.40.

Notes at the end of the quote said that if the sale fell through, there would be no fee.

The notes added: “The Introducer Purplebricks, who has provided this quotation, has suggested that you use a particular lawyer for your conveyancing.

“The Introducer is required to advise you that it has a financial arrangement with the Lawyer and that the Lawyer will pay a referral fee of £382.85 + VAT to the Introducer."

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