CarMax, one of the biggest used car retailers, is continuing to push out and expand their business.
Toward the end of last year they announced a new program that focused on the ease of purchase allowing consumers to buy a used vehicle either online, at a store, or something in between. CarMax has stated they are aiming to have this program available to every consumer across the United States by the beginning of 2020.
Recently, they announced that they will be opening their Customer Experience Center in Olathe, Kansas this summer. The is the second of CarMax's Customer Experience Centers and is apart of the company's effort to uphold their growing pool of customers.
CarMax has been operating in and around Kansas City for 15 years. The company already operates two of their stores in the area and their new Customer Experience Center will help the company connect with consumers as well as promote new sales. Currently CarMax is looking to hire bilingual employees for around one-third of their current openings.
CarMax will have consultants in their new center which will support consumers online or on the phone while they are searching for a new car or financing their purchase. They will continue to offer their services and support as the customer picks their car up or has it delivered to their home.
Kansas City's Area Development Council also recently made an announcement that the new center will add around 300 jobs to the area.
“The Kansas City region is the perfect location for CarMax,” Kansas City Area Development Council President and CEO Tim Cowden said. “Our region’s real estate and workforce offer a high-quality location for customer support services, and KC has been named the No. 2 auto hub in North America by The Brookings Institution.”
The KCADC partnered with other regional groups like the state government, the Kansas Department of Commerce, the Olathe Chamber of Commerce, the City of Olathe, the Kansas Gas Service, and Cushman & Wakefield and Karbank Real Estate Company LLP.
Kansas Gov. Laura Kelly is happy CarMax chose Kansas “to expand its footprint.”
“Kansas is the perfect place for a nationally recognized Fortune 500 company like CarMax,” Kelly said. “I’m confident that they will continue to enjoy the ease of doing business in our state, as well as the quality of Kansas workers.”