PeopleScout has been recognized as the No. 1 Managed Service Provider on HRO Today's MSP Baker's Dozen Customer Satisfaction Ratings for the third consecutive year. In addition to being named number one overall, PeopleScout was ranked No. 1 in Quality of Service for the third straight year, No. 2 in Breadth of Service and No. 7 in Size of Deal.
"PeopleScout continues to distinguish itself from the competition with its extraordinary service culture, once again leading the HRO Today MSP Baker's Dozen Customer Satisfaction Survey," said Elliot Clark, CEO and Chairman of SharedXpertise and HRO Today. "With a multinational footprint and excellent technology, PeopleScout's number one ranking is driven by a superior customer experience that no other provider currently offers."
PeopleScout has a proven commitment to building consultative partnerships that drive MSP program success. The company's MSP programs leverage powerful analytics and a wealth of experience to optimize supplier and workforce performance, maximize efficiency, increase cost savings and ensure compliance. PeopleScout solutions support the full spectrum of talent management across all disciplines, skill levels and geographies with high end-user satisfaction rates.
"Thank you to our clients for their commitment to our partnerships and growth through PeopleScout's MSP platform. We are incredibly honored to receive the top ranking on the MSP Baker's Dozen for the third year," PeopleScout President Taryn Owen said. "We are strongly focused on creating a culture of service excellence. This award underscores the importance of that focus. We look forward to continuing to partner with our clients to help guide them from now to next through the strength of our workforce management solutions."
PeopleScout builds dedicated supplier networks for its clients using a proven evaluation framework. By ranking suppliers against client strategic priorities and cost, quality and compliance benchmarks, PeopleScout ensures best-fit suppliers for its clients. This strong supplier management focus allows PeopleScout to optimize a client's supply base across all job categories and geographies to drive industry-leading performance and customer service.
In 2018, Affinix™, PeopleScout's proprietary talent technology, expanded its analytics function to include MSP program data. Affinix Analytics monitors supplier trends, program performance and pricing components within a client's program. Measures such as fill rates, time-to-fill and mark-up rates are updated via dashboards on a daily basis and comprehensive compliance readouts are reviewed quarterly. Affinix Analytics also provides a top-down view of all PeopleScout MSP programs to monitor trends and create advanced alerts.
With three consecutive No. 1 rankings on the MSP Baker's Dozen, the No. 2 ranking on HRO Today's inaugural Baker's Dozen for Total Workforce Solutions, strong rankings as an Enterprise, APAC and Healthcare RPO leader and the positive reception of Affinix in the marketplace, PeopleScout is positioned to provide innovative talent solutions across the total workforce spectrum.