Dealers should submit their requests for flooring services, gate passes, reports, transportation and inspections through “Post Sale Assist,” powered by AuctionVcommerce.
AuctionVcommerce says Columbus Fair Auto Auction is the first independent auto auction to integrate a digital service option allowing customers to manage their post-sale activities directly through their simulcast screen. With the Post Sale Assist feature, users receive an immediate confirmation of the department’s receipt of the request. That is followed by continual updates until the request is completed.
AuctionVcommerce says the initiative is part of CFAA’s ongoing effort to “optimize its operation for more efficiency and to improve the customer experience.”
“Post Sale Assist has enabled CFAA to identify opportunities for process efficiency and customer satisfaction,” Columbus Fair Auto Auction president and chief operating officer Greg Levi said in a news release. “Dealer Service Center continues to help differentiate CFAA from our competition.”
AuctionVcommerce says it is focused on providing Independent Auto Auctions with an infrastructure to support digital growth. The company in early 2018 introduced the Dealer Service Center, which is the parent system of Post Sale Assist. The system, which was deployed to several auction partners, is intended for release to all participating auctions, CFAA said.
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