This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.
Traditionally it has been assumed that unskilled workers would be those who would suffer the most when robots are integrated into the workforce. It's a scenario in which the same solution has always been proposed: study at a university career or learn a trade so that a robot does not take away your work. However, studying is no longer a guarantee of anything.
Physicians, expert psychologists in human resources, mortgage bankers, financial advisors, experts in customer service for insurers and administrative staff, etc - these are just some of the jobs in which humans now have robotic competition.
IPsoft, one of the largest automation and artificial intelligence companies in the world has created its own employment portal, a kind of Infojobs with more than 670 profiles of virtual workers covering fields such as banking, health, insurance, the financial sector and even human resources.
"It is a virtual store where you have the different profiles at your disposal. If, for example, an insurance company is looking for a mortgage specialist, you just have to enter the web, find the profile you need and, like occurs with the references of human workers, you can know their references from the score that other companies and customers have left to the virtual worker," explains CEO of IPsoft, Chetan Dube.
Once the profile they need is selected, companies can even interview the virtual worker. "You can ask for a case study so you can see how it would respond in a real environment and, if you liked it, it's as simple as downloading it to your company's network," he adds.
Workers that are already a reality in seven of the ten leading banks in the world and in large Spanish companies such as Telefónica and Bankia in different areas of their business.
For example, Telefónica is already implementing it in its incident resolution service (through voice and an app) in Peru and in January of next year it will be available in Spain. "According to our forecasts, they will replace 30% of their telemarketers during the next two years," assures PIXEL Gonzalo Gomez Cid, Global Director of Telefónica customer service centers.
The workers demand salary increases, vacation days and facilities to reconcile their work and family life. They also get sick, have pregnant children or suffer accidents at the workplace. They are human and, after all, they like to get up for a coffee, to stretch their legs or simply have a bad day and it is not as productive as it should be. In addition, the employer must pay a salary based on the collective agreement.
Meanwhile, these virtual workers do not need to rest, stretch their legs, or go for a bottle of water. They do not get bad, they do not ask for vacations and they do not know what it is to reconcile because they work 24/7. No pauses.
In addition, companies have an important incentive: "Our digital employees only charge for the work they have successfully accomplished, otherwise we do not receive money," explains Dube. "For example, in a claims department," he continues, "our digital employees will only charge for claims they have processed successfully."
"It is possible that a human worker does not perform the tasks as well as his employer expected, our digital workers only charge from the value created for the company that pays and the risk of hiring disappears for employers," says Dube.
Obsolescence is a concept that has traditionally been identified with machines. However, the industrial revolution that is pushing automation and artificial intelligence is reversing the natural cycle and makes for individuals that become obsolete for their jobs.
"People have to be taught so that they can do any job well, but artificial intelligence learns faster and every day it gets better," explains Dube. "For example," he continues, "a machine could perfectly perform the different tasks of the human resources department of a company, including hiring."
A situation before which a question arises: What to do with humans working in all these sectors in which robots are already taking jobs?
"In the routine and administrative part, the robots have become very sophisticated and the idea is for humans to focus on more creative work," says Dube while betting on a redistribution of wealth generated by artificial intelligence as a solution to the problem that raises the emergence of robots to the labor market.
"Studies estimate that companies that incorporate artificial intelligence will increase their profits by 35% and their productivity by 40% and the question is whether the creation of this wealth should be enjoyed by a few multinationals or citizens," he reflects.
For this, as a recipe to alleviate the collateral effects of his own creation, Dube, bet to implement a minimum income and is favorable to robots pay taxes, in the same line that have already been pronounced Bill Gates or Alexandria Ocasio-Cortez. "However," he concludes, "wealth should redistribute an algorithm instead of a political one, so we would make sure that it is done well."