The internet has changed how most businesses and consumers conduct business from day to day. Where consumers used to rely on the word of local customers now consumers can get feedback from thousands of people from all over the world.
But some industries have been quicker to adapt to the ever-evolving Internet age than others. Shaun Janks, Co-Founder and CEO of DingGo, recently spoke about bringing the potential of the online marketplace to the smash-repair industry.
When my housemate, a notoriously bad driver, dinged his car again, that ding set off a journey that took me deep into the world of panelbeating.
I couldn't believe how hard it was to get a quote I could trust. This wasn't because smash repairers were untrustworthy. Most were honest father and son teams, who loved their craft, but the problem was they were disconnected from the people who needed their services – I physically had to drive to every shop to get a quote. Smash repairs was one of the last industries untouched by the Internet.
I learned most panelbeaters can take a quick assessment of superficial damage and know exactly how much it's going to cost to repair it. I realised photos could facilitate this assessment digitally, and that's when DingGo was born.
Before DingGo, you could go online and order or see a review of a $4 serving of chips, but not the panelbeater who's fixing your car – we've brought some sanity back to the world.