Didi Chuxing, one of the biggest ride-hailing platforms within China, has had to change their priorities for the past year after two female passengers, in two separate incidents, were assaulted and murdered by their Didi drivers.
Nearly one year later, the company invited media outlets to its headquarters in Beijing, explaining what it has done to improve safety, as reported by 36Kr. Information about the event was also published on Didi’s WeChat account, a platform for the company to share information with the public.
Didi made big statements about where it went wrong.
“We once expected to solve all safety problems for good, leveraging on Didi’s extraordinary algorithms and we found this mindset did not work,” said Hou Jinglei, Didi’s Chief Safety Officer, who once worked for China’s State Administration of Work Safety for 11 years.
“Safety is not something you can achieve overnight. It needs hard work. It needs down-to-earth work in a step-by-step manner,” said Hou. He conceded that Didi’s processes and systems needed to be improved in several areas.
Now, the firm expects to invest a total of $290.6 million on safety-related work in 2019. Financial data leaked from the company shows that it generated a deficit up to $1.61 billion in the 2018 financial year.
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