Taxi cab companies and their drivers in Singapore are continuing to find issues from competition coming from ride-hailing companies. Recently Manpower Minister Josephine Teo gave some advice to cab companies.
"Embrace change," she said, urging the drivers to pick up digital skills to take advantage of technological improvements.
Meanwhile, companies can enhance their apps to make them more user-friendly, she added at a meeting with drivers of ComfortDelGro Taxi, Singapore's biggest cab company.
These changes would help the companies as well as the drivers make the most of the growing number of commuters nowadays who are more willing to spend on taxi services, she said.
The lower take-home income of the drivers, since the ride hailing operators entered the market in 2013, was a key issue at the one-hour session at the company's office in Sin Ming Avenue. Another is the retirement age of 75 when a cabby has to put away his vocational licence for good.
But competition dominated the meeting.
Teo noted that "the way people call a cab has changed, therefore you must also change".
One way to woo back the passengers lost to ride-hailing operators is not only to make the app more user-friendly, but also to expand payment options to make it easier for commuters to use.
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