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Proptech firm Stitch, which uses WhatsApp, warns of data breach

by Property Editor

August 25, 2019

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There's a proptech product that was recently invented that uses WhatsApp to connect with agency teams immediately after a lead is posted on a portal.

However, the firm behind the product says some agencies currently using staff members’ personal WhatsApp accounts risk breaking GDPR data protection laws

Stitch says using WhatsApp is not only an effective way of communicating within a sales team, but is also a means of communicating with sellers and buyers because - it claims - “it is becoming increasingly challenging to contact customers by phone or email.”

It creates what it calls “a team inbox” on its platform, allowing anyone in the team to see a lead and generate a WhatsApp response to customer and other team members; a bot makes an initial response to out-of-hours leads.

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by Property Editor

August 25, 2019

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