Saint-Gobain analyzes employee experience worldwide, and finds answers

Saint-Gobain, multinational manufacturer and marketer of materials and solutions for buildings, transport, infrastructure, and industry, has launched a global initiative to listen to its employees to improve their experience within the organization.

Thanks to the design of the Employee Journey, the company seeks to focus on collaboration by identifying areas of improvement in each of the relevant moments that an employee experiences within the company.

The goal of Saint-Gobain is twofold: on the one hand, to improve the employee-organization relationship by increasing their happiness and motivation, and on the other, to better align the employees of all the company's businesses with corporate culture and strategy.

After having defined the four phases that make up the journey of an employee in the company - entry, adaptation, development, and separation - the company organizes workshops with employees to detect and identify the moments of truth in those four phases.

Based on the conclusions obtained, a questionnaire was developed for employees of all businesses in order to give them a voice, as well as taking into account their personal and specific needs, whatever their role in the company.

Thanks to the internal communication campaign to invite participation, more than 3,000 employees from 15 different societies were involved in this project initiative.

Among the main data collected, it stands out that 86.5% of Saint-Gobain employees have a positive image regarding their entry into the company, especially the interview (90.7%).

Then, 76.4% of employees positively rate adjustment, and 82.5% appreciates the organization emphasizing personal aspects as, for example, autonomy, flexibility or good environment job.

The development phase has been positively valued by 70.9% of the workforce, especially the support received in the important moments of life (79%) and the possibilities of growth and career offered by the group, aspects highly valued above the average of the 2019 study in Spain.

Adela Ureta, General Director of Human Resources of Saint-Gobain, said: 

"The goal for which we wanted to design the 'Employee Journey' was to know first hand what people who work in Saint-Gobain think, live and feel In day to day. Thanks to this project that encompasses all moments of interaction between employees and the company, we can improve the overall experience of employees, increasing their sense of belonging and creating a positive environment and a closer relationship between them and the organization.”

After this first phase of the project, Saint-Gobain is working on an action plan with 2020 horizon integrating a set of initiatives focused on creating and developing the value proposition to the employee.

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