The company is switching a number of its in-house client service operations to the specialist direct lending manager and platform Goji from next year.
Property Partner, which was founded in 2014 setting out to democratise investment in the UK housing market by creating a stock exchange for residential property, said the change will take place on or shortly after January 20 next year.
Goji will now take on responsibility for client services including managing client deposits and withdrawals, anti-money laundering checks and the administration of client monies and assets.
Property Partner, which has faced a number of challenges including a customer backlash against a new fee structure, says the change will lead to service levels improving and quicker processing times.
There will be no new charges to clients on the back of the change, says Property Partner, which said the switch was part of a wider restructuring of its base, but did not give further details of the restructuring.
Goji, which is FCA regulated, offers a range of services including investment administration and client money management.
Its other clients include peer-to-peer lenders Assetz Capital and ArchOver and it has an existing relationship with Property Partner providing ISA administrative services.
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