This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.
Trend of the business world
HR plays a strategic and highly relevant role in companies: if it artificially impacts its key processes, it optimizes the search for candidates and finds the right people for each profile in the shortest possible time.
“From the first contact the interactions begin, starting with the exchange of the essential information for the recruitment filter, until the programming of a face-to-face interview with the organization,” explains Roberta Valezio, Director of Talent Experience at Wavy, a company from Grupo Movile specialized in messaging and Customer Experience.
According to the OCC World portal, for a vacancy, on average 30 to 50 resumes (CVs) are received, however, depending on the position and demand for this, this figure can reach up to 200 - which involves an investment of up to 40% of the daily time of a recruiter who, with a bot, would be reduced by up to 60%, and optimizes their functions better.
“The bots that we have developed have become the ideal assistant for any HR professional, since it reduces the operational tasks of recruiters, they have the potential to generate reports and help in the daily operation answering the most frequently asked questions, also improving the recruiting experience for the candidate.”
As developers, WAVY began using this recruitment process this year and, in the first application, the chatbot managed to select more than 60 professionals, summoning the most assertive for each of the vacancies.
According to HubSpot, 57% of users prefer to chat with chatbots, due to the immediacy of communication, while Gartner ensures that chatbots and virtual assistants will be part of the day-to-day business of companies and customers, in the next 2.5 years.
Chatbots technology comes to break an existing barrier between the company and the candidates.
“We began to give everyone the opportunity to participate effectively, we made the process less exhausting and we could also give feedback quickly to all the candidates, including those who did not go to the next phases, which is very difficult without the tool help in selections with a high volume of entries. We understand that using WAVY technology is an excellent opportunity to transform both the work of HR and the experience of the candidates.”