CEO of Tesla, Elon Musk, has been putting emphasis on updating the company's Mobile Service division by mentioning it several times in several places. During the summer of 2018, Musk said that the Mobile Service's goal is to lower the times Tesla owners need to leave their vehicles at a service or repair center.
Using its Mobile Services fleet, Tesla has managed to perform on-site repairs including collisions and minor repairs. This division can fix paint scratches, small dents, on-bolt replacements, and damage to doors, mirrors, fenders, or bumpers.
Tesla isn't satisfied with its current mobile fleet and has been focused on updating this service. In August 2019, the company announced that its Mobile Services operations would be expanded to 26 countries.
The company also stated it has boosted consumer access to service schedules.
“Also, you can request any service from the Tesla phone app in under a minute,” Musk added on Twitter.
The Mobile Service fleet allows consumers an easier way to service their cars without driving the possibly damaged car to a repair center. This allows for better convenience but also increased safety so consumers aren't driving cars that have potentially been in accidents or are unsafe. It could also help consumers avoid towing fees.
Tesla believes that by putting a consumer's experience at the forefront, and by doubling its service fleet, it will be able to meet consumer needs.