The Repair Order API was specifically built for and is only available through the Fortellis platform. Dealers can now manage repair order workflows in their application of choice, increasing service department efficiency and customer satisfaction by cutting wait times. The newly-created Repair Order API ensures data integrity across applications and gives dealerships reliable, secure access to the full lifecycle of a repair order, including creating a repair order record, adding services, and creation and approval of additional service requests.
"Creating the Repair Order API for release on the Fortellis platform, and building it to integrate across multiple service vendors is a prime example of how we are changing the way we do business," said Mahesh Shah, Executive Vice President and Chief Product and Technology Officer, CDK Global. "We are supporting participation from across the automotive retail industry so that dealers have the most innovative product technology available to them. We're evolving to be better partners to our customers."
Both Xtime, the industry's leading end-to-end service experience platform, and GoMoto, a kiosk that offers a self-service automotive experience for customers, are now accessing the Repair Order API through Fortellis.
Xtime Inspect and Engage products provide dealers the ability to offer mobile scheduling, check-in, and service updates to customers. The integration between the Repair Order API and Xtime gives service advisors and technicians the one-stop solution they need to resolve repair orders, driving a more efficient experience for both dealerships and customers.
"We heard our customers when they said opening and editing repair orders within the same system is important to deliver an exceptional fixed ops experience. The seamless solution we provide, coupled with the new CDK Drive Repair Order API, allows service advisors and technicians to have an immediate, positive impact on how customers interact with a dealership service department," said Tracy Fred, vice president and general manager, Xtime. "This collaboration with CDK is a reflection of what's possible within the automotive retail industry when combining forces and fulfilling our shared mission to continually find new ways to support dealership success."
GoMoto uses the Repair Order API as a self-serve vehicle check-in for customers at dealerships via a GoMoto kiosk. The check-in solution helps dealers provide a seamless interface that gives flexibility to service advisors and time back to customers.
"As a company that prides itself in understanding dealer pain points, we could see that the open repair order process was sorely needed in dealership service departments," says Todd Marcelle, president and founder, GoMoto. "The new CDK Drive Repair Order API gives a level of customization to dealers who want to push the envelope when it comes to service department process, and realize the benefits of all-around service improvement."
The release of the Repair Order API is one of the innovative APIs that CDK has developed on the Fortellis platform. Developers interested in connecting to the Repair Order API, or exploring other APIs, can do so through our API Directory. Dealers looking for apps using the new Repair Order API can use the Fortellis Marketplace.
SOURCE CDK Global, Inc