As part of the new provisions, Trip.com will expand coverage of the initiative to individuals directly and unavoidably affected by the outbreak, providing the following cancellation provisions for bookings on Trip.com made before 11:59 p.m. on Feb. 23rd, for use before 11:59 p.m. on March 31st, according to the company.
Due to published travel restrictions or mandatory 14-day quarantine requirements by destination authorities, customers from affected origins (South Korea, Japan, Italy, etc.) may receive a full refund for any hotel, train ticket, airport transfer, car rental, tour, and attraction pass booking.
Other coverage includes:
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