If you're looking for a used car, take a peek at Carvana, a platform that features an entire online-shopping experience, including financing and used-car trade-ins. When you find something you like, Carvana will deliver your vehicle of choice to your door and give you a seven-day grace period, during which you can change your mind and return the car for a refund or an exchange. It's not as easy as buying a new pair of shoes online; Carvana will want to validate your income using pay stubs or tax documents, and it'll send you a contract just like the one you'd have to peruse at a dealership. But there's no need to be within breathing space of another human, and because the interactions take place online, you might feel less pressure to make a decision than you would in a showroom.
For dealers who are looking to mitigate their losses while customers are hunkered down at home, Roadster, a Silicon Valley startup, offers a platform that displays its car inventory online and allows customers who would prefer not to come into the dealership to connect easily with a dealership in their area. Roadster also has tools that can allow dealers to value a trade-in without seeing it in person and to facilitate mobile credit applications. Knowing an opportunity when it sees one, Roadster is currently advertising a COVID-19–inspired discount on its online shopping tools for dealers looking to serve customers who are staying home during the pandemic.
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