Airbnb's Backtrack Statement Similar to Rightmove's

March 30, 2020
Share this Post: 

Airbnb CEO Brian Chesky yesterday promised hosts that the company would bounce back from the Coronavirus downturn but not first without comparing the situation to that faced by the company in the wake of Hurricane Maria in 2018.

In a move sure to win few friends in Puerto Rico where the hurricane wrought havoc, the San Francisco based company sought to reassure its hosts, who provide the marketplaces giant with its listings, that the stimulus package on offer would see them right.

The stimulus package Chesky offered has been quoted at $250 million and came in an email to all Airbnb hosts. A special fund of $10 million has been set aside for ‘super-hosts’, the company’s most esteemed partners, with the aim of tiding over their mortgage payments while travel restrictions are in place.

The announcement comes after stinging criticism from hosts after the company proclaimed that all customers would get full refunds on stays cancelled because of COVID-19, despite property managers having their own cancellation terms.

In a communication to listings suppliers very similar to that attributed to Rightmove CEO Peter Brooks-Johnson last week, Chesky said "The last few weeks have been a bit of a wakeup call for us. We know we need to be closer to you,” adding that "We're going to build things in partnership with you. We really are partners — or at least I want us to be."


March 30, 2020
Edmund got to know the world of portals and marketplaces working at Mitula Group (which became Lifull Connect after the buyout in 2018). He worked directly with hundreds of portals across the world in his role in the content department for three and a half years before transferring to the SEO department to understand the inner workings of listings sites. He joined Online Marketplaces as Head of Content in March 2020.

Subscribe to our mailing list to get news updates!

Enter your email address and get updates from Online Marketplaces.

Related News

Board Room
Zoopla Creates Agent Advisory Board to Give Customers a Say on Lettings Policy

British #2 portal Zoopla has launched a Lettings Advisory Board made up mostly of its agent customers as it looks...

Read More
Spanish Proptech Firms
Housfy Gets Funding and Casavo Expands as Spanish PropTech Market Heats Up

The Spanish PropTech market is heating up with two prominent companies in the market announcing positive news this week. Online...

Read More
Leboncoin Op 1
LeBonCoin Launches New Offering to Help Agents Win Sales Instructions

The French classifieds market leader LeBonCoin has today announced the launch of a new package for real estate agents. The...

Read More
Domain Data
Domain Acquires Data Services Provider Insight Data Solutions

Australian portal company Domain has today announced that it has agreed to acquire data services provider Insight Data Solutions (IDS)....

Read More

Popular News