California-based myKaarma a communication and payments platform which runs on mobile phones, desktops and tablets, recently announced the launch of – SmartAssist — a new artificial intelligence (AI) tool that acts as a personal assistant for automotive service departments by performing research and providing answers to customer questions.
The company says that the AI-powered tool is intended to speed up myKaarma user’s communication with customers, improve overall customer experience and boost service department profitability.
Along with helping service departments save time answering questions for the customer, the new SmartAssist tool also provides information on previous recalls and assists in setting appointments.
If a customer texts the service adviser to schedule a service appointment, myKaarma said the screen automatically populates with the customer’s VIN number and available appointment times, which can be sent to the customer with one click.
SmartAssist can quickly provide service departments with quick answers to routine questions, pull up information on outstanding recalls and suggest a reply message that can be sent to the customer.
“It’s like having a personal assistant research and answer client questions. Easy questions, hard questions, and everything in between,” said myKaarma chairman and chief executive officer Ujj Nath.
myKaarma’s online payment feature streamlines customers’ pickup of vehicles after service. In addition, myKaarma helps eliminate all paperwork between advisers and controllers.
Additionally, the platform has what the company calls “follow-me” technology that sends the message to the service adviser’s smartphone, allowing them to both reply delegate the message to another service adviser from anywhere.
Following a visit, a payment request is sent to that customer through the app with a cash repair invoice and allows them to both verify repairs and pay on their smartphone tablet, or PC, without having to log into a website.
Edited by G. Davila
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