EaseMyTrip and WhatsApp integrate to offer easier bookings

February 2, 2020
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EaseMyTrip and WhatsApp team up to offer booking flights through the messaging platform.

Customers send their requests to the India-based online travel company and receive fare quotes back via the EaseMyTrip bot on the Facebook-owned WhatsApp platform.

EaseMyTrip also keeps users informed of price reduction or increases and dates when fares may be cheaper.

KLM claimed an airline first with its integration with WhatsApp for Business back in 2017 and uses the platform for confirmations and boarding passes as well as booking requests.

The carriers says it is getting 15,000 new subscribers every day.

TIC, a specialist in B2C communications technology, integrated WhatsApp last year, enabling its airport customers to communicate with passengers on flights and other services via the platform.

The messaging service is also adopted across the hotel industry but predominantly for post-booking services.

Read more here.

February 2, 2020

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