Australian home sharing platform Flatmate Finders has given its user interface a major revamp to ensure the messaging and matching pages of its website are easier for customers to navigate.
The platform, which launched in 1999, has helped pioneer the portal share accommodation space and uses a unique matching algorithm that helps shared homes find compatible flatmates based on the preferences of both parties.
The new revamp bundles all the matches together on one page, with larger photos and a filter to view perfect matches between home seekers and those offering a property. The site has also adopted a Facebook style live messenger button so parties can easily chat with one another when arranging property inspections
Flatmate Finders’ owner Guy Mitchell said the upgrade was all about providing simplicity for the user.
“By focusing on easiness, we aim to make our service attractive to more people, especially the surging number of mobile users, which has increased from 45% to 60% of users in the past 2 years,” he told PPW.
“Our matching takes the hit and miss out of finding the best options and saves our customers from reading irrelevant ads in their pursuit of the ideal flatmate.”
The algorithm is one of the website’s defining features and Mitchell says that the feature has been refined in order to reduce the time taken to process customer descriptions and requirements from 45 seconds to less than 1 second.
“To remain competitive, we need to make our service relevant to the changing needs of our customers. That means providing a service that’s easy and intuitive to use and gets results.” Mitchell said.