LEO, Hosteleo’s chatbot: the virtual assistant for job searching in Spain

Silvia Castro Betancourt

February 7, 2018

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Currently companies are in a continuous process of development and technological innovation. There is constant study and examination of the market to incorporate digital tools that facilitate the consumer-company relationship without losing nature and freshness.

Hosteleo is not only the reference portal in the search for employment in Hospitality and Tourism, but also a pioneer in technology. In October, it launched its own application, Hosteleo App, with more than 700,000 users and 15,000 registered companies, in addition to 4,000 active job offers. Now, they present ‘Leo’, the first chatbot virtual assistant for employment in Spanish.

Messaging applications such as WhatsApp or Facebook Messenger have 20 million users in Spain giving way to chatbots. These artificial intelligence softwares, capable of simulating a conversation with a person, have experienced a great positioning in the last five years. 46% of users are inclined to bots when checking the status of an order; and 42% when they look for a product. In addition, 64% prefer to use messages to communicate with customer service.

One of the fundamental differences between an app and a chatbot is the simplicity of the latter; generally, it is not necessary to download and the steps to follow to operate are few and simple.

‘LEO’, the ‘chatbot’ of Hosteleo

‘LEO’ has the Hosteleo database – more than 700,000 candidates and 15,000 companies – as well as practical tips thanks to Tutellus, which includes 60,000 courses and three million users. Its main advantage is to automate processes for both the candidate and the employer. In this way, for the company it facilitates the attraction, search and initial selection of the candidate, reducing both the time and the cost of the procedure and allowing a permanent recruitment, 24/7.

At the level of the applicant, it facilitates the search and filtering, in addition to the registration to offers and management of the interviews. It also offers facilities for training and events. All this generates by itself a community of candidates or jobbers.

This software with artificial intelligence is a very useful tool in the world of work. In the US, some chatbots already exist – Job Pal or Go Hire – that act as job assistants with very positive results. According to the US consultancy Gartner, in 2020, 85% of business-consumer relations will be through a virtual agent or chatbot. Therefore, it is a technology that has an important projection.

The development and implementation of the ‘Leo’ chatbot has been possible thanks to the joint work of Hosteleo and Bots Lovers, two leaders in their field, the employment in hospitality and tourism and the creation of high impact virtual robots.

“Adjusting to the new generations in search of work is essential for job portals. We as a national reference in our sector are committed to offering our companies and candidates job offers in the most accessible and effective way. The ‘chatbot’ is undoubtedly the tool that was missing so that they are always connected and with great possibility of success between both,” says David Basilio, CEO of Hosteleo.

The above article was written and published in Spanish and has been translated into English. Click here to read the original article.

Join us in Bangkok from the 28th of February to the 1st of March for the 22nd Property Portal Watch Conference. The theme for this year is The Future of Online Real Estate Marketing – Getting Closer to the Transaction.

Silvia Castro Betancourt

February 7, 2018

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Acerca de Lucas Vargas:

  • Empezó en Grupo ZAP como el VP de Sales y en 2016 cuando la empresa tenía 60 empleados. Fue nombrado COO de VivaReal tomando el mando de Brian Requarth el Co-Fundador. VivaReal lanzó en Colombia y se trasladó a Brasil. En 2017 se hizo CEO del Grupo ZAP.
  • Ha trabajado en Mexico en PWC y en el Banco Santander
  • Tiene un Master de Business Administration de Harvard
  • En noviembre este año después de la fusión de OLX Brasil y Grupo ZAP fue nombrado el CEO del OLX Business Unit. Lidera la empresa junto con Andries Oudshoorn y Marcos Leite
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Simon Baker is the Founder and Executive Chairman of Online Marketplaces and Property Portal Watch. Involved with property portals for 15 years, he’s a well-recognized expert and industry consultant.
As former CEO/MD of the REA Group for 8 years, Simon led the group to its current market-leading position. When he joined REA Group in 2001, it had $4m in revenues, $6m in losses and an $8m market cap.
By 2008, the company presided over $155m in revenues, $35m in EBITDA and enjoyed a peak market cap of $1b. Simon is currently Chairman of the Mitula Group and Real Estate Investar and a serial portal founder and, investor.