Opinion: How the role of portals might change in property transactions

Editor

August 28, 2016

Share on facebook
Share on twitter
Share on reddit
Share on linkedin
Share on email

Laura Szabo, chief product officer for Hungarian site Ingatlan.com.

The role of personal service is set to change in property sales thanks to digitilisation, and there are many ways portals need to pivot in order to keep up, writes Laura Szabo, chief product officer for Hungarian market leading site Ingatlan.com.

Studies are emerging on what professions will probably be gone or replaced by robots or any other form of digitalisation in the future. Some services simply won’t be needed any more, others may stick around, but will no longer be done by human workforce. Property agents and loan offices rank high on these lists. These are rigorous statements, but without going too far we can agree that the industry is facing a change:
Digitalisation will speed up processes associated with property transactions, and within these processes, the roles of current providers is about to change.

What do we have now?

In general there are two ways of selling property: with or without an agent. In either case three things matter to people: getting it done as fast as possible, for a reasonable price (or efforts) and with a successful outcome. Within these values there is still plenty of room for improvement in both scenarios. For example when selling via an agent, there are multiple steps in the process that could be faster or more transparent. Calling the agent, signing the commission, receiving offers, negotiating the deal all need the agent to be available which, depending on their schedule, can elongate the process. In case of for sale by owner, many tools are already out there helping people to buy/sell on their own, but they don’t cover the whole process yet. Some are still only available offline, and the online ones are often not easy to find.

What next?

The next logical step of innovation is providing a comprehensive set of online tools covering all the steps of the property transaction. Tasks such as composing the advertisement, taking good pictures, keeping contact with prospective buyers, negotiating the deal, preparing paperwork, getting a lawyer and arranging moving can all be done online. This enables a faster, more straightforward and more comfortable experience for buyers and sellers.
The role of property portals is increasing as they could become the single provider between buyer and seller, transforming the market of property sales. Many property portals already have the data and knowledge required for this.

Personal service stays in focus for premium clients

There will always be a customer segment that needs something different. In property sales, those sellers who don’t have time for all this will continue to hire an agent. Their workflow and the required skillset might change over time, but they will continue to play a very important role in property transactions. What could change? The focus on the personal branding of the agent and a transparent rating system that are needed to maintain credibility is likely to increase.

Some fields are already there

Nowadays people book their plane tickets and accommodation online, because in most cases it is easier and quicker than going to a travel agent. On the other hand, going to the travel agent makes sense when you want something extra, something more premium that you are also willing to pay for.

We started with our mortgage application process

In Hungary, most property transactions go hand in hand with borrowing mortgage. Most providers do mortgage brokerage via agents, who meet the client in person and help them choose the right mortgage.
Today Ingatlan.com’s mortgage comparison site offers a comprehensive service: we provide an online mortgage calculator where customers can start the application, and then we assist them through the rest of the process, using both digital and offline channels. The key to build the digital version of a process is to know very precisely how the offline version is happening in reality.
Based on this data a well automatized system can be built, where the steps of the process can be shifted to an automatic system, or a professional – a teleoperator or a mortgage consultant. The clients does not have to leave their home: everything is happening online or over the phone. This works for 90 percent of cases. And what about the remaining 10 percent? Partly these are the premium clients often needing personal assistance. The process is never done, it should be optimised continuously, but the jobs of our mortgage consultants have already changed: they can focus not on the routine, but on the complex or premium issues.

Editor

August 28, 2016

Related News

Don't Miss Out

Enter your email address and get updates from Online Marketplaces.

Gold Sponsor

Property Portal Watch

Company Category Here
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.

Acerca de Lucas Vargas:

  • Empezó en Grupo ZAP como el VP de Sales y en 2016 cuando la empresa tenía 60 empleados. Fue nombrado COO de VivaReal tomando el mando de Brian Requarth el Co-Fundador. VivaReal lanzó en Colombia y se trasladó a Brasil. En 2017 se hizo CEO del Grupo ZAP.
  • Ha trabajado en Mexico en PWC y en el Banco Santander
  • Tiene un Master de Business Administration de Harvard
  • En noviembre este año después de la fusión de OLX Brasil y Grupo ZAP fue nombrado el CEO del OLX Business Unit. Lidera la empresa junto con Andries Oudshoorn y Marcos Leite
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dapibus, dolor vitae fringilla pulvinar, ante nulla venenatis dui, eu venenatis tellus ante a purus. Morbi faucibus lacinia nunc ut sagittis. Pellentesque et maximus justo. Duis tortor erat, venenatis vel neque a, ultricies sagittis lectus. Pellentesque mattis sit amet nunc maximus maximus. In mollis, lorem eu iaculis vestibulum, mi nunc elementum orci, in dictum diam justo sit amet erat. Quisque aliquam a quam ac auctor.
Simon Baker is the Founder and Executive Chairman of Online Marketplaces and Property Portal Watch. Involved with property portals for 15 years, he’s a well-recognized expert and industry consultant.
As former CEO/MD of the REA Group for 8 years, Simon led the group to its current market-leading position. When he joined REA Group in 2001, it had $4m in revenues, $6m in losses and an $8m market cap.
By 2008, the company presided over $155m in revenues, $35m in EBITDA and enjoyed a peak market cap of $1b. Simon is currently Chairman of the Mitula Group and Real Estate Investar and a serial portal founder and, investor.