San Francisco-based Salesforce, recently announced that the Adecco Group—one of the world’s leading providers of HR solutions—is expanding its use of Salesforce to develop an intelligent front office solution, built in collaboration with Salesforce AppExchange partner Talent Rover.
Adecco Group will now be able to manage all customer touchpoints in one place, including candidates, recruiters, and customers. Adecco will also be able to closely monitor customers’ demand for talent, and improve the speed, accuracy, and flexibility with which it matches candidates to that demand.
The solution is built with Salesforce Analytics, Einstein, Community Cloud, Sales Cloud, Service Cloud and Marketing Cloud, in addition to Talent Rover—a staffing and recruiting software platform built on the Salesforce Platform—and will be deployed globally by Accenture.
Adecco will leverage Talent Rover’s application tracking system, availability management, and placement, as well as integrated search and match capabilities, for the solution. Recruiters will be able to manage the entire candidate journey using Talent Rover with Salesforce Marketing Cloud, and with Salesforce Einstein artificial intelligence, fulfill staffing requests faster and more accurately and gain full visibility into supply and demand.
Rob James, chief information officer at the Adecco Group said, “We now have all the key ingredients combining proven innovative technology, industry experience and global deployment capacity to change the game for Adecco with customers and candidates. This platform has been successfully piloted over the past year, delivering impressive results in select markets and will be rapidly deployed globally.”
“The world of work is fast turning digital and human resources can no longer stay on the sidelines of this process,” said Miguel Milano, president, EMEA, Salesforce. “The HR solution that the Adecco Group is developing with Salesforce and our partners will provide professionals and candidates in this sector with a modern platform that transforms the staffing and recruitment process across every touchpoint.”
Edited by G. Davila