Several Uber users in Singapore have complained this month of being charged for rides they never took, often in faraway places.
The victims, who held credit or debit cards from different banks, were charged in foreign currencies including the US dollar, euro and British pound.
Ms Daphne Maia Loo, a personal trainer, said she noticed something was amiss when she was withdrawing cash from an ATM and realised that her bank balance did not seem quite right.
In a Facebook post on Monday (Nov 20), she posted a screenshot of her bank account showing several transactions charged by Uber, with one coming up to £154 (S$276).
Ms Loo told Channel NewsAsia that she has noted 15 unauthorised transactions on her OCBC debit card so far, but there were still pending transactions that have not been reflected in her bank statement.
When she contacted Uber, the company said they would reverse all the charges, but only after Ms Loo has submitted a fraud claim for every unauthorised transaction with her bank.
“I’m pretty sure I will get back my money (most of it anyway),” she told Channel NewsAsia. However, due to the currency conversions, Ms Loo said she assumed she would not get refunded for a “few dollars”, which she would let slide.
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