The Letter Before Action, a document crafted by more than 50 estate agents in the rebel OnTheMarket Action Group, outlines grievances by the agents who claim they were misled by OnTheMarket.
“The estate agents believe they were misled by Agents’ Mutual over promises made on joining that their membership package, in particular their subscription fees would be more favourable than that offered to members who joined at a later date,” the Action Group said in a statement.
“The letter sets out the factual background of events before and after the launch of the OnTheMarket portal and then goes on to explain how these events have damaged their businesses.”
The letter cites their objection to flat fee model, offering new agents shorter contracts, a two-tier membership basis which offers no liability and instances of listing removals without permission.
The Action Group is seeking several solutions including a “rescission of their contracts and/or damages”, the statement read.
But Agents’ Mutual’s solicitors Eversheds say the company won’t respond to the 24-page letter until it is supplied with the information memoranda from every agent involved in the group.
However, the Action Group argues that Agents’ Mutual provided these documents to its members in the first place and should be in possession of all required information.
“The letter from Eversheds completely fails to appreciate how annoyed and disappointed OTM-affiliated members are with Agents’ Mutual,” read the Action Group statement.
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