The talent relationships marketing company, Phenom People, has recently announced former Salesforce Commerce Cloud Vice President of Global Customer Success, Debbie Louis, as the firm’s new Vice President of Customer Success. Louis will be taking up the mantle of strategically reorganizing and growing the customer success team, while Phenom People forges on in expanding into the international market.
“To continue our rapid growth and deepen our global footprint, we are adding key people to our leadership team,” said Mahe Bayireddi, CEO at Phenom People. “I have no doubt that Debbie is the key to helping us thoughtfully scale the customer success function to support a global client base.”
Phenom People publicly declared its expansion into the European market in 2017, and more recently, secured $22 million in a series B funding round to aid in the acceleration of its worldwide growth regarding its Talent Relationship Marketing (TRM) platform. When it comes to scaling the customer success function to this global stage, Louis will be leading the charge.
“I joined Phenom People because it’s an exciting and unique opportunity to be a part of the growth and expansion of a company whose mission is to help a billion people find the right job,” said Louis. “Challenges come along with high growth, and it takes a certain kind of person to embrace and overcome the transition. In my previous experience, I directly led the efforts behind scaling customer success to a global level and solving the challenges that came along with it. This is not only a strength for me, but it’s something I truly enjoy.”
Louis has a rich and long-standing history when it comes to the software tech sector, with more than two decades dedicated to leadership in global customer success teams in companies such as ATG (acquired by Oracle, Demandware, and Salesforce. Furthermore, several years were committed to spearheading account management, customer support, implementation services, and technical operations for talent management software company, Authoria.
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