Customers with an Alexa device from the online classifieds giant such as Amazon Echo can ask Alexa – the brains behind Echo – for help finding the due date on their next bill or what the minimum amount due might be. For general consumers, Alexa can assist with locating the nearest Allstate agency office by zip code.
“Allstate has a history of innovation and consumers expect that to continue from us,” said Allstate’s Vice President of Digital and User Experience Roger Tye in a press release.
“Amazon’s innovation with Alexa provided a great avenue for us to connect with our customers in a delightful way, providing them useful information when, where and how they want it,” he said.
Allstate identified opportunities for customers and consumers to utilize voice assistant capabilities to receive information from a local agent. Customers can enable the Allstate skill from the Skills section of the Amazon Alexa app. Once the Allstate skill is enabled, customers can invoke the skill by saying, ‘Alexa, ask Allstate…’ and find an Agent using zip code search, find their Agent’s contact information, or when their auto insurance bill is due.
“This is a new platform for us, but we continuously look for innovative ways to reach our consumers directly and make it easy to do business with Allstate,” Tye says.