VIDEO INTERVIEW: Erik Backer, CEO, Portal.Chat

January 13, 2020
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The 26th Property Portal Watch Conference was held in Madrid this past November; it was our largest event thus far, with 400+ C-Level leaders attending from 40 different countries around the world, among them, Erik Backer, CEO at Portal.Chat, was interviewed by our founder and industry expert, Simon Baker.

Portal.Chat offers live chat AI chat-bot ID tracing and/or visitor ID revealing as well as social media profiles auto translating, between visitor and user White Label solutions for web portals. The company also offers Facebook Messenger integration with handling of in-coming chat via the social media.

SIMON BAKER: When we think of chatbots we think of humans talking to a computer or using a typing interface for a human to talk to another human. How have chatbots evolved?

ERIK BACKER: Over time basically, chatbots have become more important every day. What we see today is, that with some of the portals, chatbots deliver more conversion than the other tools for conversion on a website. So, basically I don't think people mind dealing with a chatbot. We know, actually, people don't mind dealing with a chatbot. So when you look at life case studies up to 20 percent of the conversion comes through chatbots.

Watch the rest of the interview below.

Over 220 attendees are expected at our next event - the Asian Property Portal Watch Conference in Thailand. The Conference will be held in Bangkok from 26th to 27th February 2020, and it will run for two days, featuring expert Industry Speakers, Innovative Companies at the forefront of the online real estate industry. The Asian Property Portal Watch Conference also offers amazing Social Events, a perfect opportunity for networking.
We hope to see you there.

Join us February 26-27 for the Property Portal Watch Conference Bangkok 2020.

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January 13, 2020

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